Return and Refund Policy

At Luminscalp, your satisfaction is important to us. We aim to provide a transparent, fair return process. Please read our policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • Returns must be requested within 30 days of the delivery date.

  • The item must be unused, in its original packaging, and in resellable condition.

  • For hygiene reasons, any item that has been used or opened cannot be returned unless it arrived damaged or defective.

To request a return, please contact our support team at [Your Contact Email] with your order number.

2. Damaged or Defective Product Claims

If your item arrives damaged or malfunctioning, you must notify us within 5 days of receiving the product. Here's how to proceed:

Steps to Report Damage:

  1. Email us at [Your Contact Email] within 5 days of receiving your order.

  2. Include your order number and a clear photo or video showing the damage or defect.

If the damage is verified:

  • You may choose either:
    ✅ A replacement product at no cost, or
    ✅ A full refund to your original payment method.

⚠️ Important Notes:

  • Claims made after 5 days will not be accepted.

  • We require photo or video evidence to process all damage claims.

  • If visual proof is not provided, or if the damage cannot be verified, no refund or replacement will be issued.

3. Exchanges

❌ We do not offer product exchanges. If you require a different item, you will need to initiate a return (if eligible) and place a new order separately.

4. Refund Processing

  • Once your return or damage claim is approved, your refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Non-Returnable Items

To protect our customers and comply with health and hygiene standards, we do not accept returns for:

  • Any item that has been opened, used, or unsealed

  • Items reported as damaged after the 5-day window

  • Returns without original packaging or proof of purchase 

6. Need Help with Returns?

If you have questions about your delivery or tracking, please contact us at:

  • support.luminscalp@luminscalp.store