Privacy Policy

At Luminscalp, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information you voluntarily provide, as well as data collected automatically when you use our site.

Information you provide directly may include:

  • Your full name

  • Email address

  • Phone number (if provided)

  • Delivery address

  • Payment details (securely processed by third-party platforms such as Shopify or its payment providers)

Automatically collected information may include:

  • IP address

  • Device type and browser

  • Website activity, usage data, and referral source

  • Information gathered through cookies or analytics tools (e.g., Google Analytics)

Note: We do not store full credit/debit card numbers or CVV codes. All payment transactions are processed securely via encrypted third-party systems.

2. How We Use Your Information

We use your data to provide a safe, efficient, and personalized shopping experience. This includes:

  • Processing and fulfilling orders

  • Communicating with you about your order status

  • Responding to customer service inquiries

  • Sending marketing emails (only if you’ve opted in)

  • Monitoring site usage and improving functionality and security

3. Sharing Your Information

We do not sell, trade, or rent your personal data.

However, we may share your information with trusted third parties strictly for the purpose of operating our business and fulfilling your order. These may include:

  • Courier and delivery services

  • Payment processors 

  • Email marketing platforms (if you opt-in)

  • Analytics providers for website performance monitoring

All third parties are contractually obligated to handle your data securely and only for authorized purposes.

4. Data Security

We implement industry-standard security measures, including:

  • SSL (Secure Socket Layer) encryption for data transmission

  • Secure data storage via Shopify’s encrypted servers

  • Limited access to customer data by authorized personnel only

Disclaimer: While we take reasonable steps to secure your information, no system is 100% secure. You use our site and services at your own risk.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent to marketing communications at any time

To exercise these rights, please email us at:
📧 

6. Cookies

Our website uses cookies to enhance your browsing experience, including:

  • Remembering your preferences

  • Understanding how users interact with our website

  • Delivering relevant content and offers

You can manage or disable cookies via your browser settings. However, disabling cookies may affect certain site features or functionality.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our site after changes implies your agreement with the revised policy.

8. Contact Us

If you have questions about this policy or your personal data, contact us at:
📧 support.luminscalp@luminscalp.store