FAQ

1. What is LuminScalp?
LuminScalp is a premium beauty brand specializing in innovative haircare gadgets. Our products are designed to nourish the scalp, strengthen hair, and elevate your self-care ritual using cutting-edge technology and sleek design.

2. Are your devices safe for all hair types?
Yes. Our tools are suitable for all hair types and textures. Whether your hair is curly, straight, fine, or thick, LuminScalp devices are designed with versatility and safety in mind. Please refer to individual product pages for specific usage recommendations.

3. Are LuminScalp devices safe for sensitive scalps or skin conditions?
Yes, our devices are designed with gentle technology suitable for most users, including those with sensitive scalps. However, if you have a pre-existing scalp condition (such as psoriasis, eczema, or dermatitis), we recommend consulting your dermatologist before use.

4. Do your products help with hair thinning or hair loss?
While our tools are not medical devices, many customers report improvements in scalp circulation, follicle stimulation, and overall hair vitality. Consistent use, along with a healthy lifestyle, may support fuller, healthier-looking hair.

5. Can I use your devices during pregnancy or while breastfeeding?
While our products are non-invasive and generally considered safe, we recommend consulting your physician before use during pregnancy or postpartum, especially when using devices with heat or light therapy.

6. Will these gadgets interfere with medications or medical treatments?
LuminScalp tools are external-use only and not known to interact with medications. That said, if you’re undergoing treatment for any scalp or hair-related medical condition, it’s best to check with your healthcare provider before incorporating new devices.

7. Are your products rechargeable or battery-operated?
Most of our devices are USB-rechargeable for convenience and sustainability. Product pages will specify the power source and battery life of each item.

8. What is your return policy?
We accept returns within 30 days of purchase on unused or gently used devices, subject to our return policy. For more details, visit our Returns & Exchanges page.

9. Where do you ship?
LuminScalp offers shipping in South Africa only. Delivery times and fees vary depending on your location and will be calculated at checkout.

10. How can I contact customer support?
You can reach us via email at support@luminscalp.com or through our Contact Us form. Our team typically responds within 24–48 hours, Monday through Friday